Booking Policy

• Customers can request or book cleaning services through the website.
• All bookings are subject to availability.
• Customers must provide accurate contact, address and service information.
• Customers should ensure the property is accessible at the agreed appointment time.
• Customers must be available, or provide suitable access arrangements, for the appointment.

Please tell us about any important access instructions, parking restrictions, pets, special requirements or unusual cleaning conditions before the appointment.

Additional services such as inside oven, inside fridge and inside windows should be selected when booking, where available.

If the requested work is substantially different from the information provided during booking, the final price may need to be reviewed with you before work begins.

At least 24 hours' notice is required to cancel or amend a booking.

If a customer cancels or requests a change with less than 24 hours' notice, DirtXit may charge a cancellation fee or retain any applicable payment or deposit, subject to applicable UK consumer law.

If DirtXit needs to cancel or significantly change an appointment, we will contact you as soon as reasonably possible and offer an alternative appointment where appropriate.

Refunds are considered according to:

• the circumstances of the cancellation;
• the timing of the cancellation;
• whether the service has already been provided;
• any applicable payment or deposit terms; and
• applicable UK consumer law.

If you believe the service was not completed to the agreed standard, please contact us promptly with details of the issue so that we can investigate and, where appropriate, arrange a reasonable remedy. Each case is reviewed individually, so refunds are not automatic for every complaint.

Nothing in this policy affects your mandatory rights under UK consumer protection law.

Email support@dirtxit.com or call 07352 626628. You can also read our Terms & Conditions.